Frequently Asked Questions
Everything you need to know about shopping with zoe kratzmann.
What is your shipping policy within Australia?
We offer free standard shipping on all Australian orders over $200. For orders under this amount, a flat rate shipping fee applies. Most orders are processed and dispatched within 24-48 hours.
Do you offer international shipping?
Yes, we ship to selected international destinations. Shipping costs and delivery timeframes are calculated at checkout based on your location and the weight of your order.
How do I return an item?
If you are not perfectly satisfied with your purchase, you can return full-priced items within 14 days of delivery for a refund or store credit. Items must be in original condition with all tags attached.
How can I find my correct size?
We provide a detailed size guide on each product page to help you find the perfect fit. If you are between sizes or need specific garment measurements, our customer service team is happy to assist.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Klarna for flexible interest-free installments.
Can I change or cancel my order after it has been placed?
As we strive to process orders quickly, we are only able to make changes or cancellations if the order has not yet been packed for dispatch. Please contact us immediately if you need to modify your order.